Job Description:

As an HR Specialist at our dynamic Management Consulting Agency, you will play a pivotal role in delivering comprehensive HR services to our clients. You will be responsible for providing expert guidance, support, and solutions related to human resources. This position demands a deep understanding of HR practices and excellent client-facing skills.

Key Responsibilities:

1. Client Relationship Management:

   – Build and maintain strong relationships with clients, understanding their HR needs and objectives.

   – Act as the main point of contact for clients seeking HR services and assistance.

2. Talent Acquisition:

   – Conduct talent acquisition activities, including job postings, resume screening, interviewing, and candidate selection.

   – Collaborate with clients to design effective recruitment strategies and attract top talent.

3. Employee Relations:

   – Handle employee relations matters, addressing grievances, conflicts, and disciplinary issues in compliance with legal requirements and industry best practices.

   – Work with clients to create a positive and inclusive workplace culture.

4. Benefits and Compensation:

   – Assist clients in structuring competitive compensation and benefits packages.

   – Manage benefits administration and ensure compliance with benefits regulations.

5. Compliance and Reporting:

   – Keep abreast of changes in employment laws and regulations.

   – Prepare and submit necessary HR reports and documentation to ensure compliance.

Qualifications:

– Bachelor’s degree in human resources, Business Administration, or a related field.

– 2 years experience in HR functions, preferably in a consulting or agency environment.

– Good knowledge of Turkish labor law and regulations.

– Strong interpersonal and communication skills.

– Client-focused with the ability to adapt to various client needs.

– Exceptional problem-solving and decision-making abilities.

– Detail-oriented, organized, and able to handle multiple clients and tasks simultaneously.

– Very good English, Turkish, and Arabic language skills.

Job Overview

The Lawyer’s responsibility is to provide legal guidance, represent clients in court, and prepare legal documents. The lawyer works closely with other legal professionals within our firm to provide unparalleled legal services to our clients.

Responsibilities

– Offer legal advice to clients on a range of legal matters.

– Represent clients in court, arbitration, or mediation proceedings.

– Draft and review legal documents, including contracts, pleadings, and agreements.

– Conduct thorough legal research and prepare legal opinions and memoranda

– Negotiate settlements or plea bargains with opposing parties.

– Attend client meetings and liaise with other professionals to discuss legal issues

– Prepare and present legal presentations to clients and other professionals.

– Maintain accurate case files and client records.

– Work collaboratively with other lawyers, paralegals, and support staff to ensure clients receive exceptional service.

– Attend legal seminars and conferences to remain current on legal developments.

– Support the marketing team with formal legal phrases for the ads.

– Facilitating communication and correspondence with the Bar Association and various government agencies.

Qualifications

– Bachelor’s degree in Law from an accredited law school.

– Admitted to practice law in the country where the firm is located.

– A minimum of 1 year of experience as a practicing attorney.

– Excellent written and verbal communication skills

– Strong analytical and problem-solving skills.

– Demonstrated ability to manage multiple priorities and meet tight deadlines.

– Keen attention to detail and accuracy.

– Able to work effectively both independently and as part of a team.

– A minimum of one year of experience is required in working with legal systems such as UHAP, İcratek, and Lexperia.

Job Overview

Managing the customer service team and coordinating between team members to achieve customer service department targets, as well as analyzing data and financial reports to identify new opportunities and increase revenue. Additionally, providing necessary support to the customer service team to ensure the highest quality standards in service delivery.

Responsibilities

– Establishing and updating the potential client distribution policy as needed.

– Monitoring the client distribution process in the Customer Relationship Management (CRM) system.

– Reviewing case information in the CRM system.

– Evaluating information related to each case and providing customer service representatives with appropriate consultation and financial proposals for each.

– Following up on all registered cases in the CRM system.

– Directing and supervising the customer service team and developing customer service plans to achieve defined goals.

– Analyzing the market and monitoring competitors to identify growth and development opportunities.

– Providing regular reports to management on customer service team performance, achieved customer service goals, and data analysis for appropriate decision-making.

– Providing training and guidance to the customer service team and developing their skills.

– Implementing marketing and customer service strategies and ensuring their effective execution.

– Monitoring the performance of customer service employees by listening to their calls and tracking their performance on the CRM system.

– Assisting customer service staff in closing customer service transactions when necessary.

– Ensuring adherence to the highest standards of communication with clients.

– Answering legal and technical questions from the customer service team.

– Contact potential clients and follow up on the current cases in order to increase customer service productivity.

– Preparing monthly reports on the following: Lost, Contracts, Proposal, Cases, Onboarding.

Qualifications

– A bachelor’s degree in law, business administration, or a related field.

– Minimum of two years of experience in managing a customer service team and achieving customer service targets.

– Excellent organizational skills and very good communication skills in Arabic, Turkish, and English is a plus.

– Proficiency in Ms. Office and Customer Relationship Management (CRM) systems.

– Broad knowledge of the legal services sector is preferred.

– Excellent data analysis and planning skills.

Job Overview:

The Customer Service Representative works towards achieving customer service goals by communicating with potential clients and presenting the company’s services to them.

Responsibilities:

– Communicate with potential clients, understand their needs, and provide initial legal advice.

– Gather customer information and necessary documents for case evaluation.

– Add customer information and documents to the Customer Relationship Management (CRM) system.

– Schedule meetings with clients, attend them with the lead attorney and prepare meeting minutes.

– Prepare proposals and discuss them with clients to successfully close the customer service process.

– Follow up on client cases and keep them informed about the progress of their case.

– Attend customer service meetings and training sessions.

– Work closely with other team members in the company to achieve shared goals.

– Conduct field visits to potential individual and corporate clients.


Requirements:

– Bachelor’s degree.

– Minimum of two years of customer service experience, preferably in a legal firm or any other service-oriented field.

– Excellent communication and interpersonal skills.

– Strong customer service skills and the ability to deal with various client personalities.

– Ability to work independently and in a team environment.

– Highly organized with strong time management skills.

– Ability to achieve and exceed specified customer service targets.

– Proficiency in using Microsoft Office programs.

– Familiarity with legal terminology and practices is an additional advantage.

– Very good command of the Turkish language.

Job Overview:

The CEO is responsible for overseeing all aspects of the law firm’s operations, strategic planning, and execution of the business objectives. Leadership and vision will be instrumental in driving growth, profitability, and operational excellence. The CEO will work closely with the department heads to ensure effective collaboration and alignment across all functions.

Responsibilities:

Leadership and Strategic Planning:
– Provide visionary leadership and develop a strategic direction for the firm.
– Set clear goals and objectives, ensuring they are communicated and understood by all employees.
– Foster a culture of continuous improvement, innovation, and collaboration.

Operational Management:
– Using reports to oversee the day-to-day operations of the law firm and its departments.
– Monitor key performance indicators (KPIs) to track progress and drive operational efficiency.
– Implement effective systems and processes to enhance productivity and streamline operations.

Financial Management:
– Develop and manage the firm’s budget, financial plans, and performance targets.
– Ensure the financial stability and growth of the organization.

Business Development:
– Foster strong relationships with existing clients and identify opportunities for business expansion.
-Implement strategies to attract new clients and grow the firm’s client base

Team Development and Management:
– Provide guidance and mentorship to department heads and employees.
– Encourage teamwork and effective communication across all departments.

– Ethics and Compliance: CEOs ensure that the firm complies with legal and professional regulations, maintaining the highest ethical standards in all client interactions.

– Client Confidentiality: Develop client confidentiality standards and establish effective practices for their implementation throughout various departments within the law firm. Subsequently, supervise the implementation of these strategies by utilizing reports to monitor their execution.

– Technology and innovation: Oversee the integration of technology into legal practice, identify opportunities to streamline processes, improve efficiency, and enhance clients’ services through technology.

– Risk Management: Sent and implemented risk management strategies to mitigate potential liabilities and ensure compliance with relevant laws and regulations. 

– Marketing and Branding: Defining the firm’s brand identity and marketing strategy. This includes promoting the firm’s expertise, building a positive reputation, and differentiating the firm from competitors.

– Community Engagement: Remain in a good relationship with legal associations, community organizations, and industry groups to enhance the firm’s reputation and contribute to the legal community.

Qualifications:

– A bachelor’s degree in law, business administration, or a related field.

– A minimum of three years experience as a CEO in service-providing firms, with additional value if there is experience in a law firm. 

– Strong knowledge of the legal industry, including trends, regulations, and best practices.

– Excellent leadership and managerial skills.

– Strategic thinker with the ability to develop and implement business strategies.

– Outstanding communication, negotiation, and interpersonal skills

– Exceptional financial acumen and experience in budgeting and financial management.

– Proficiency in CRM systems and familiarity with suitcase management systems.

– Fluent Arabic and Turkish language skills, English language is a plus.

– Excellent problem-solving skills.

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