Customer Service Representative

Job Overview:

The Customer Service Representative works towards achieving customer service goals by communicating with potential clients and presenting the company’s services to them.


– Communicate with potential clients, understand their needs, and provide initial legal advice.

– Gather customer information and necessary documents for case evaluation.

– Add customer information and documents to the Customer Relationship Management (CRM) system.

– Schedule meetings with clients, attend them with the lead attorney and prepare meeting minutes.

– Prepare proposals and discuss them with clients to successfully close the customer service process.

– Follow up on client cases and keep them informed about the progress of their case.

– Attend customer service meetings and training sessions.

– Work closely with other team members in the company to achieve shared goals.

– Conduct field visits to potential individual and corporate clients.


– Bachelor’s degree.

– Minimum of two years of customer service experience, preferably in a legal firm or any other service-oriented field.

– Excellent communication and interpersonal skills.

– Strong customer service skills and the ability to deal with various client personalities.

– Ability to work independently and in a team environment.

– Highly organized with strong time management skills.

– Ability to achieve and exceed specified customer service targets.

– Proficiency in using Microsoft Office programs.

– Familiarity with legal terminology and practices is an additional advantage.

– Very good command of the Turkish language.

Job Category: Customer Service
Job Type: Full Time
Job Location: Istanbul
Languages: Arabic Turkish

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