Job Overview:
The Customer Service Representative works towards achieving customer service goals by communicating with potential clients and presenting the company’s services to them.
Responsibilities:
– Communicate with potential clients, understand their needs, and provide initial legal advice.
– Gather customer information and necessary documents for case evaluation.
– Add customer information and documents to the Customer Relationship Management (CRM) system.
– Schedule meetings with clients, attend them with the lead attorney and prepare meeting minutes.
– Prepare proposals and discuss them with clients to successfully close the customer service process.
– Follow up on client cases and keep them informed about the progress of their case.
– Attend customer service meetings and training sessions.
– Work closely with other team members in the company to achieve shared goals.
– Conduct field visits to potential individual and corporate clients.
Requirements:
– Bachelor’s degree.
– Minimum of two years of customer service experience, preferably in a legal firm or any other service-oriented field.
– Excellent communication and interpersonal skills.
– Strong customer service skills and the ability to deal with various client personalities.
– Ability to work independently and in a team environment.
– Highly organized with strong time management skills.
– Ability to achieve and exceed specified customer service targets.
– Proficiency in using Microsoft Office programs.
– Familiarity with legal terminology and practices is an additional advantage.
– Very good command of the Turkish language.